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FAQs

Return Policy

Hey Moon is responsible for getting your order to you safely. If any items arrive damaged, please notify us within 5 days of arrival for replacements or a credit. After this time, Hey Moon cannot be held responsible. To preserve candle color and quality, keep out of heat and direct sun. Please note, due to the organic elements in some fragrance oils, candles may discolor over time.

Handmade Policy

Hey Moon ceramics are hand-thrown on the wheel. Please keep in mind that no two items will be exactly alike, and some variation is to be expected.  During the glaze firing process, there are many factors that might lead a piece to vary somewhat from the picture shown, including variance in application of glaze, placement in the kiln, and how the glaze interacts with the stains or other glazes on the piece.

How do I remove wax from my re-usable vessel?

To quickly and easily clean wax from your candle vessel, simply place on a baking sheet in the oven at 200deg F. for 5-7 minutes, or until wax is liquid. Remove and wipe clean with a paper towel. You can then wash with soap and water. If you plan on using as a drinking vessel, a run through the dishwasher or a more thorough cleaning is recommended.